We offer a hassle free 28 day returns policy on all full price items, and 14 days on sale items.
Due to the handcrafted nature of all Wedgie products, it is important to understand that there may be very minor variations from item to item. This is completely unavoidable and is part of the charm that encompasses the handcrafted process.
Products must be returned in their original condition, with packaging, and all tickets and tags still attached. We will issue a full refund minus the original shipping charges.
To return an item, follow this quick and easy process:
- Send an email to firstname.lastname@example.org informing us what it is you are returning and why. Please make sure you include your full name and order number to speed up the process.
- Pack up the item carefully and send back to the address specified in our emails. Don’t forget to include all tags and packaging.
- Leave it with us.
- We aim to process returns within 24-48 hours.
We can exchange your order for a different character. If there is a product price difference, or any additional shipping costs incurred, then we will contact you with instructions explaining how to pay the difference.
We will be happy to refund any items purchased at full retail price within 28 days of delivery, and sale price within 14 days. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless we have made a mistake. We can only refund to the card/payment method used for purchase.
Returning items from outside the EU?
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly If you don't do this then UK Customs will hold the parcel for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.
How long will it take to process my return?
We aim to apply all refunds and despatch exchange items within 24-48 hours of the day they are received, although it can take longer during busy periods such as Christmas and Sales.
What if my order wasn't correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us at email@example.com and we will look into it. Please include your order number at all times when e-mailing customer services. Wedgie takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell. However, due to the handcrafted nature of all Wedgie products, it is important to understand that there may be very minor variations from item to item. This is completely unavoidable and is part of the charm of the handcrafted process.
What if the item is faulty?
Faulty items are dealt with slightly differently. If you think the item you have received is faulty in any way, please get in touch with us at firstname.lastname@example.org and we’ll let you know how to proceed from there.